FAQs

FAQ

Q: Are your installers sub-contractor or employees?
A: Our installers are employed by Mountain City Tile.

Q: Are your employees covered by insurance?
A: Yes.

Q: Can you provide Certificate of Insurance?
A: Yes.

Q: Do you stock tile?
A: Yes. We have over 100,000 square feet of various tiles in stock. We also stock backer board, setting material (thinset), grout and caulk.

Q: Do you have samples available that I can take home?
A: Yes. We issue samples at no charge. A log is kept of those that check out samples and we request they are returned within 3 days.

Q: What should I clean my tile with?
A: Tile is usually mopped with warm water. If this is not effective, there are tile cleansers available. **Please note both ceramic and porcelain tile are "non-porous" products.

Q: What is the difference between ceramic and porcelain tile?
A: Generally, ceramic tile is more porous than porcelain tile. Porcelain tile is more dense than ceramic. Porcelain tile can be used outside where ceramic cannot.

Q: Do you offer free estimates?
A: Yes.

Q: What is your lead-time if tile is ordered?
A: Tile that is ordered arrives in 5-7 business days.
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